Terms & Conditions


This Website belongs to the company rma.gr. The term Website means henceforth all websites, applications, services, content, texts, information, photos, visual illustrations, etc., included under the address (www.rma.gr)

The Website (www.rma.gr) is an online store selling Internet services. Make sure you agree to the following terms, because your further use and browsing of Website implies explicit and unconditional acceptance of them.

Note: Privacy Policy is an integral part of the Terms of Use of the Website (www.rma.gr)


VAT: 801597021, PFS: RETHYMNO


The Website (www.rma.gr) is based in the municipality of Rethymno, Crete, Adelianos Kampos, 74100. From now on, it will be called “Website” for the sake of brevity. The company complies and responsibly applies the legislation on Personal Data. The company is facing very seriously protecting your privacy. It has taken all necessary measures in this regard to maintain the security and confidentiality of the information concerning them visitors to the services of the Website.

The following terms apply to the use of the Website. The use of our Website implies unconditional acceptance, consent, consent, approval and agreement by the visitor with Terms of use and the Privacy Policy we follow.

Please read the Privacy Policy carefully to be informed:

about the information collected by you when you visit the Website,
how they can be used and communicated,
how this information is protected and what your rights are.
Any use of the Website presupposes, and you expressly state and warrant, that you have completed 18th year of age and have full legal capacity. Minors are explicitly forbidden to do so use of the Website. The Company does not bear any responsibility for the use of the Website by users who do not have the above properties.


Communication with the company

Member account

The Website provides its users with member services, upon acceptance of the terms of use of the network place and completion of the process of entering their details. Once the visitor / user complete the registration process set by Website, will receive confirmation of one personal password and the username that he will have set. Members remain solely responsible for all acts performed under it personal password, username and in general their user account. The Members agree to immediately notify (company name) of any unauthorized use their account and any occurring and / or possible breach of security. Members are also responsible exclusively for the careful use of their account and their formal withdrawal from the account at the end of each use (Logout). The company is not responsible for any damage or loss resulting from the inability of members to respect and follow this clause. After its creation account, its deletion is not possible.


Start – stop service

The company reserves the right to modify and / or temporarily or permanently discontinue part or all of website services with or without notice to users / members.



The user / member understands and accepts that the company reserves the exclusive right to discontinue use his / her passwords on his / her services and / or dispose of his / her content to users / members who believe they have violated the letter and spirit of these terms use.



The Company maintains a file with the email addresses of the users who have registered on the Website for the purpose of sending emails (newsletters). In case the user wishes to be deleted from service can make use of the relevant deletion link that exists in every email that is sent. The Company reserves the right to unjustifiably delete any recipient.

More specifically, the company can send information communications via email to the following aims:

For information purposes.
For promotional purposes.
Suggestions for relevant products / services.
To prompt to complete questionnaires or generally receive responses from visitors / customers related to their satisfaction with the company’s services.
In case a user does not want to receive any emails or any other type of communication from the company, must request its deletion from the service by sending a relevant request to (info@rma.gr)


Contact form / CV

The Company gives you the opportunity, if you wish, of an exploratory contact with it regarding the supplied products / services through the contact form. Completing and submitting it. Contact Form does not constitute a contract, nor is its acceptance binding on the Company.
The content of the Contact Form may be changed without notice by the Company. In case you send us a CV, in positions posted by the company, the Your information, as well as your CV information, is stored in our database securely and only in accordance with the Personal Data Protection for 1 year, for the purpose of probability future cooperation. The personal data file is kept by the company for the absolutely necessary period of time in order to serve the above processing purposes.


Intellectual property

All content on the Website is the intellectual property of the Company and / or contracted companies. They are protected according to the relevant provisions of Greek law, of European law and international conventions. Names, pictures, logos and badges representing the (company name) and its services, are exclusive marks and insignia features of the Company. They are protected by Greek, EU and international laws on trademarks and industrial and intellectual property. In any case, the appearance and exposure their presence on this Website should in no way be construed as a transfer or assignment their license or right of use.

For these reasons, any copying, analog / digital recording and engineering is prohibited reproduction, distribution, transfer, downloading, processing, resale, creation production work or misleading the public. Any playback, reissue, upload, announcement, dissemination or transmission or any other use of the content of the Website in any way or medium for commercial or other purposes is permitted only after prior written permission Company or any other legal Beneficiary of the above rights.


User responsibility

The visitor who makes use of the pages of the company “Rethymno Medical Assistance” accepts that will use the Website in accordance with the provisions of the current Greek and European legislation and good manners.

That is, it will not use it to create and / or transmit any content that:

  • is false, inaccurate or misleading, illegal, harmful, obscene, defamatory, threatening or blackmailing.
  • is a violation of someone else’s privacy.
  • may cause harm to minors in any way.
  • implies or is related in any way to child pornography.
  • succeeds against social minorities, population groups and racial groups features.
  • is not entitled to be transmitted in accordance with the law or the contractual or administrative relationship. (such as internal information,
  • proprietary and confidential information obtained or were disclosed as part of employment or covered by agreements confidentiality) infringes any industrial or intellectual property rights.
  • contains software viruses or, intentionally or unintentionally violates applicable Greek and Community legislation and its provisions.
  • may harass third parties in any way.
  • used to collect or store personal data about other users.
  • The visitor who uses its pages (company name) assumes responsibility for any damage is caused to the Company by misuse or improper use of the relevant services. In case that if any use is found by the indicative of the above, the Company reserves the right to take any action provided for by applicable law and the relevant provisions.

The Website is provided to you “as is”.

Its use, in whole or in part, by You is at your own risk. The Company does not bring no responsibility for the correctness, validity, completeness, accuracy or usefulness of the Website. Neither provides any kind of guarantee regarding its appropriateness (technique or other) for anyone purpose. The Company assumes no responsibility for any positive or negative damages you may incur You or third parties, directly or indirectly, from the use of the Website. Especially when it comes to computer damage or other systems, data loss, malfunctions with any software or hardware already installed etc.


Links from other websites

The Company does not control the availability, the content, the privacy policy data, quality and completeness of the services of other web sites and pages which refer through “links”, hyperlinks or advertising banners to the company’s website. Therefore, for any problem that arises during their visit / use, the user must go directly to the respective web sites and pages, which are fully responsible to provide their services. Under no circumstances should the Company be considered embraces or accepts the content or services of web sites and pages which refer via “links”, hyperlinks or advertising banners to the company’s website or that connected to them in any other way.



The Website provides its visitors / users the opportunity to purchase products through e-commerce applications in accordance with the specific terms that it sets and ensuring to protect the personal information, they provide about the use of these services. Access to the Company’s pages / services does not involve any additional costs current invoice status for general Internet access as set out by competent providers (ISP’s) and is paid to them alone.


Purchase training process – purchase file

The purchase of products through the Company’s e-commerce applications requires either create a customer-member account, or the purchase is completed by connecting “Visitor”. The Company sends automated e-mails of confirmation / information, etc. to e-mail address provided by the user when registering as customer – member or when registering as a visitor. The user’s orders and orders are archived by the company and kept in its file for as long as required by current legislation on bookkeeping and data by traders (Κ.Β.Σ. – Π.Δ. 186/1992).


Right of withdrawal

Under current legislation, the user has the right to withdraw from the purchase of products through Website with a statement addressed to the Company based Adelianos Kampos 74100, Rethymno Crete,, within 14 days from the receipt of the products by him.


Prices – VAT

The Company’s online store reserves the right to change prices without prior notice customer notice. The prices of the products incorporate the current VAT. which burdens them.


Other terms

The above terms of use, as well as any modification, change or alteration of them governed and supplemented by Greek law, the law of the European Union and relevant international treaties.
Any provision of the above terms becomes contrary to law, automatically ceases to is valid and is removed from the present, without in any way affecting the validity of the others terms. This constitutes the entire agreement between it (company name) & its visitors and it binds only them. No modification of these terms will be taken into account will not be part of this agreement if it has not been made in writing and has not integrate into it.
The Company reserves the right to unilaterally modify or renew these terms, according to her needs and trading habits. Locally responsible for any There is a difference between the courts of Greece.
Contact details for personal data protection.
According to the provisions of 13 et seq. Of the General Data Protection Regulation 679/2016 / EU, you have right of information, right of access, right of correction, right of deletion, right restriction of processing, right to data portability, right to object to processing your personal data, including objecting to automated decision making and profile training. As well as the right to file a complaint with the Authority Privacy Policy.

If you wish to exercise your rights or if you have any questions regarding protection of your personal data, you can contact:

Email: info@rma.gr
Phone: +302831071300


Modifications to the terms

The company reserves the right to change or modify the applicable terms in any time without notice to users / members. Such changes, modifications, additions or Deletions will take effect immediately, in from their posting on the Website. Any use of it A website after such a change or modification will be deemed to be accepted by him user / member of changes, modifications, additions or deletions.

All information available on the Site is intended to be used for educational or informational purposes only. Notices and products are not intended to diagnose, treat, cure or prevent any condition or disease for which in any case, you must consult with your physician. If you have any questions concerning the nature or recommended use of the products, you can email us at info@rma.gr.


Acceptance of Terms

By proceeding to use the Website, you agree to be bound by these terms, in their current form and as they may be amended by Prime MD from time to time. If you do not accept these terms, you must discontinue your use of the Website immediately.

We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you. However, please note that any of the content on the Website may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that the Website, or any content on it, will be free from errors or omissions.



The entire content of this Website, including but not limited to texts, graphics, photographs, sounds, charts, illustrations, artwork, music, videos and computer code, is the intellectual property of the Prime MD, unless otherwise specified, and is governed by national, European Union, and international copyright law. The logos, names, brands, marks and trademarks (for goods and services) appearing on the Website, belong to Prime MD and are protected under the existing legislation on industrial and intellectual property. Other products or services mentioned on the Website and bearing third party marks are their own intellectual and industrial property and therefore such third parties bear the corresponding responsibility.


License Agreement

We encourages the private use of the Website’s Content for personal and corporate access to information, and the use for educational or research purposes. It is strictly prohibited to store, reproduce, republish, transmit or distribute any part of the Content of the Website for commercial purposes or any other use that is not covered in the above paragraph. The storage, reproduction, republication, transmission or distribution of registered trademarks and trademarks of partner organizations appearing on the Website, is strictly prohibited.


Disclaimers and Internet Liability Limitations

We take every necessary step to ensure that all Content and the information displayed on the Website are characterized by accuracy, clarity, completeness, timeliness and availability. The content of the Website is “as is” and we do not provide any warranty, express or implied, as to the completeness, correctness, timeliness, commerciality, non-infringement or appropriateness of this content for any use, application or purpose. Under no circumstances, do we guarantee and can therefore not be held anyhow liable, including negligence, for any kind of damage caused to the User from using the Website, which the User makes on his/her own the initiative and with knowledge of these terms. Furthermore, we assume no responsibility for any possible damage restoration (positive damage or incurred loss) for Users of our Website or third parties on grounds related to the availability, the use of the Website, any failure of the Website to provide information or any unauthorized third party interventions to information available through the Website. Every possible effort is made for the smooth operation of the network, but in no case do we guarantee that the operation of the Website or the servers will be uninterrupted or error-free, free of viruses and malicious third-party software, whether this pertains to our Website, or to any other third website or server through which the Content is transmitted. We retain the right to modify the Website’s Content or services, as well as the terms of use, any time it deems necessary and with no prior warning, via a simple announcement on the Website.

By transmitting or uploading any content on the Site, the User grants our website a permanent, unlimited, irrevocable, incomplete, universal right to: use, reproduce, adapt, present, transmit, distribute and generate derivative works of the content; to create, offer for sale, sell, lease or otherwise distribute such content; and to perform any method by incorporating the content (including the further assignment of any of the above). Furthermore, the User acknowledges and warrants to us that he/she has the right, title and/or authority to grant such a right to us, who may choose not to publish the content that the User transmits or uploads. If we choose to publish the content the User transmits or uploads, it may also choose to withdraw the published information for any reason and without prior notice, at our discretion. We may use the information that collect and/or receive in order to avoid illegal activity or activities that threaten its network or jeopardize the provision of the Website.



Cookies are small text files containing information, which are sent by Prime MD website and are downloaded to the User’s personal computer or smart device. These files may contain information on the type of web browser used by each User, the type of computer, operating system, Internet provider and other technical information. Cookies do not damage the User’s computer or mobile device, or the files stored in them, and they do not intervene in any way with any documents or files stored in the computer when the User is visiting the Website. The use of cookies does not reveal the User’s identity, but may lead to the identification of his/her computer.

The Website may use cookies for the following purposes:

Google Analytics – To conduct surveys for statistical purposes and/or to improve the Content and services of the Website and/or to measure its effectiveness.
Social networking – Cookies are placed by social networking site providers in order to enable the visitor to easily share the Content of the Website via these sites.
Most web browsers accept the use of cookies by default, but it is possible for the User to set his/her browser to deny receipt or selectively accept certain cookies. If the User disables the receipt of cookies, certain features provided by the Website may be unavailable, while some pages may not display correctly.



The creation of a hyperlink to the Website’s web pages is permissible as long as it is not used to mislead the consumer or cause damage to the image of rma.gr and provided it does not present the contents of the Website as part of another web site (such as framing techniques). In addition, the use of rma.gr logos as posted on the Website is not permitted for the creation of a hyperlink to this Website without an explicit and written permission of rma.gr. The Website may contain advertisements as well as other material with promotional content, purpose, and character. In the case of third party advertisements, Rma.gr does not control the content of these advertisements and is therefore not liable towards the Users for the content of these advertisements in respect of any illegal acts or omissions, inaccuracies or inability to comply with laws and regulations of any country or the European Union in relation to the content of these advertisements. This liability lies solely with advertisers, sponsors and/or creators of the displayed promotional material.

The Website provides access to third party websites through appropriate links. These links are intended solely for the convenience of Users of the Site, and the websites to which they refer are subject to the respective terms of use of these websites. The existence of the links is not a sign of approval or acceptance of the content of the respective websites by rma.gr, who does not bear any responsibility for their content nor about the privacy practices or the accuracy of the materials therein. Rma.gr has no control over web pages owned by third parties or their content, which are accessed or made available through this Website and as a result rma.gr does not support, finance, advise or otherwise accept any responsibility for these web pages or their content. If the User decides to use any of the third party websites through the links of the Website, he/she understands that he/she does so on his/her own responsibility.


Privacy Policy

We are committed to maintaining the confidentiality and security of your personal information and managing it in an open and transparent way. For all of the provisions regarding data protection, see the separate Privacy policy page.

We value your feedback, and if we are not meeting your expectations please let us know so that we can try to find a way of addressing this. If you have any queries or complaints regarding the Website or these terms, please contact us at info@rma.gr.


COVID-19 Test Services

Any Customer that has an active booking through, either a travel agency or individually, is eligible, by using the platform “www.rma.gr” (from now on called “The Platform”), to purchase the Service for conducting any of two different types of tests for COVID-19 potential detection:
RT-PCR test or/and
Antigen rapid test
The Customer may have her/his sample taken at the following locations:

– Their hotel of stay only if the hotel is in the list of supported hotels as listed in the Platform
– In the Medical Center of their choice as listed in the Platform

In case it is necessary for the trip to show a negative result of the RT-PCR test or/and of the Antigen rapid test for COVID-19 detection, the Customer is the sole responsible for ensuring that the type of the test and the date and time that is carried out are based on the regulations and within the time limit set by the destination country, taking into account the time required to issue the results of the test.
In case of purchasing the test through the Platform, the Customer, at his sole discretion, freely chooses the type of the test, the place, the date and indicative-only time period for the test in one of the above locations (per time-period of 4 hours). The Platform reserves the right to change the time period (but not the date) booked by the Customer for the test at least 24 hours before the start of this time period without any penalty for the Platform.
Upon completion of the payment, the Customer will receive in the email address provided in the Platform at the time of purchase, a booking confirmation e-mail from the Platform.
The e-mail booking confirmation message may, possibly, contain also a QR code. The QR code will contain the name of the Customer, the email address, the telephone number, the date, place and type of the test.
The Customer must show the booking confirmation message to the person conducting the test, as well as her/his verification document listed in the Platform at the time of the booking (e.g., passport), in order to proceed with the test. The above-mentioned aim is to uniquely identify the Customer and to ensure a proper Service is provided.
For RT-PCR tests, the results will be sent to the Customer via e-mail by the end of the next calendar day. For Antigen rapid tests, the results will be sent via email within 16 hours from the time of sampling. In case the Customer does not receive the result within the above-mentioned time period, the Customer should contact directly the Platform by phone at +302831071300 or by email at info@rma.gr to ensure timely receipt of test result.
The Platform bears absolutely no responsibility for the accuracy of the information provided to it directly by the Customer at the time of the purchase of the Service.
In case the Customer wishes to change the date of a scheduled RT-PCR or Antigen rapid test for COVID-19 after the completion of the payment, she/he could make the change via telephone by calling at +302831071300 at least 72 hours before the scheduled appointment.
It is not possible, by any means, to change the type of the selected test, for example from RT-PCR test to Antigen rapid test or vice versa.
In case the Customer wishes to cancel the test purchased, for reasons unrelated to the travel plans, cancellation may be possible if the Customer declares her/his withdrawal to the email info@rma.gr, at least fourteen (14) calendar days before the scheduled date for the test.
Upon acceptance of the withdrawal request, the Platform shall reimburse the price received for the purchase in question in the same way as the payment was made and only for the amount corresponding to the agreed Service. Any additional charges/charges of the Customer’s Bank on his card are borne by the Customer. The Platform bears absolutely no responsibility for the time and manner of execution of the reversal.
The Customer accepts that she/he cannot withdraw from this agreement and request a refund of the paid-up amount if the time period of fourteen (14) days before the scheduled appointment has passed without the Customer exercising the right to withdraw.
The result of the test is strictly personal and is sent only to the e-mail address stated by the Customer at the time of the booking of the Service. Hotels or Travel Agencies do not receive test results.
The Customer consents that by purchasing the Service, the Medical Center that will carry out the examination, can inform the Platform whether or not the test has been executed, along with Customer’s personal information (first name, last name, date of birth, e-mail, type of test) for purposes of verification and confirmation of the reservation and/or transaction, as well as the relevant credits or transaction disputes.
If Customer does not show in the exact slot-time defined in the second confirmation e-mail, the collaborating healthcare professional, who will perform the test, has the right to leave the location with absolutely no penalty for the Doctor Near You or the healthcare professional. In this case the customer shall visit the closest medical center the same date to perform the test with no additional cost. In case of no-show of Customer for the test-sampling in the hotel within the time-slot specified in the second confirmation e-mail, the healthcare professional will not return back in the hotel to execute the test.

Privacy Policy

The Website complies with the applicable legislation on the protection of individuals with regard to the processing of personal data, and the processing requirements stipulated therein.



The Privacy Policy covers all personal data of visitors/users (refer as Users) that are collected by rma.gr during their visit/use of the Website and use of its services. Furthermore, the Privacy Policy covers the requirements for the collection, process and management of Users’ personal data by rma.gr. In addition if the visitor does not agree with these terms, then they must not proceed with the contact process.


Browsing the Website

Every visitor can browse the Website without providing any personal information. Personal data, such as name, surname, e-mail, phone etc. shall be required only in the case the visitor wishes to:

  • book an appointment
  • contact
  • subscribe
  • Personal data & personally identifiable information


Collected Data

In order to use our services some amount of Personal Data or personally identifiable information should be collected. Personal data includes data or information which define a person’s identity, such as the name, the e-mail address. Or other data which can be reasonably linked to a person’s identity, such as the cell phone number.
Data which is not reasonably linked to a person’s identity may also be collected including, but not limited to:
– IPs,
– Browser info,
– OS,
– Cookies,
– advertising IDs,
– type of device.
– Opt out process
– You can request to opt-out via email, at info@rma.gr.gr.
– Opt out of Google’s use of cookies by visiting Google’s Ads Settings.
– Opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative.

If you do not want us to use your location for the purposes set forth below, you should turn off the location services for the mobile application located in your account settings or in your mobile phone settings and/or within the mobile application.
Procedures requiring collection and process of personal data or personally identifiable information
Establishment of contact
When contacting us (e.g. by email, by uploading a CV etc. ), the user’s details are stored for the purpose of processing the enquiry and, if applicable, follow-up questions.


Use of information

We may use the information we collect from you when sign up for our newsletter, respond to a survey or marketing communication, surf the Website, or use certain other site features in the following ways:

Personalize your experience. Allow us to deliver the type of content and product offerings in which you are most interested.
Improve our Website in order to better serve you.
Allow us to better service you in responding to your customer service requests.
Administer a contest, promotion, survey or other site feature.
Send periodic emails regarding your order or other products and services.
Follow up after correspondence (live chat, email or phone inquiries).
We do not use profiling or automated decision-making when processing data.

Collection and transfer of personal data under certain conditions – Use of services of third parties
Under certain conditions, rma.gr may collect and/or transfer in accordance with the existing legal provisions, your personal data to third parties.


Τhird-party data processors

We use a number of third parties to process personal data for us. Both of these entities are based in the United States and are in agreement with the EU-US Privacy Shield.


Sale / Merger

In case of sale, merger, consolidation, change in control, transfer of substantial assets, reorganization or liquidation of rma.gr, then rma.gr at its sole discretion may:

– transfer,
– sell or assign information collected by the Website to one or more relevant third parties.
In this case rma.gr shall notify the affected members of its Website prior to the transfer of personal data or before they are subject to a different privacy policy.


Legal request

To the competent judicial, police or other administrative authorities upon legal request in order to :


Comply with applicable laws.

Respond to government investigations (or investigations by legal, government or semi-government or local or internet protection authorities of any kind).
Comply with the effective legal procedure.
Protect its rights and property, the Website or / and other users of the Website.
The User has within the framework of the legislation on telecommunications privacy, the right to information and to object provided for in Articles 11 to 13 of Law 2472/1997 on personal data.


IP Addresses

On every computer that is connected to the internet a unique number known as Internet Protocol (IP) is assigned. The IP address through which the User’s computer has access to the Internet and the Website, is saved and may be availed by rma.gr, if necessary, in case of violation of the Terms of Use of the Website from the User.


General terms of personal data protection

The User may contact rma.gr anytime and free of charge in order to crosscheck the existence of their personal account, modification, change or deletion thereof as well as its exclusion from obtaining electronic information messages. While the update of personal data, rma.gr may ask Users to verify their identity before it can accept the request. rma.gr operates in accordance with the current European legislation and has adopted procedures to protect the personal data the User submits through the Website for as long as they are registered in its services. Only authorized employees have access to these data. Whenever this is deemed necessary. Your personal information will be maintained by the company. Unless their erasure is requested.


Data security

In order to ensure the best possible protection of the user’s data, the Website and Service is offered via a secure and up to date SSL connection between the user’s server and the browser. (i.e. the data is transmitted in encrypted form).

Responsible person and contact person for data protection
Pursuant to applicable law, the User may – in his/her capacity as data subject – exercise the rights provided by the applicable law (right to data portability, right to be duly informed, to access, rectify and object to the processing of his/her personal data). Responsible as the natural or legal person, authority, institution or other body, who/which alone or jointly with others decides on the purposes and means of processing personal data for the Website is:

(name) , (position) of rma.gr
Email: info@rma.gr.gr
Phone: +302831071300
Amendments to the current policy
rma.gr reserves the right to modify or amend its Privacy Policy at any time, without notice to the Users. Such changes, modifications, additions or deletions to the Privacy Policy shall take effect immediately. ( i.e. from their posting on the Website). Thus, every use of the Website after such modification or amendment shall be deemed to constitute acceptance by the User of the changes, modifications, additions or deletions.